 | Terms And Conditions |  |
About Us Frozen Books are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Frozen Books
7 Foundry Lane Byker Newcastle upon Tyne NE6 1LH United Kingdom
Phone: 0191 2655937
Email: info@frozenbooks.co.uk
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Making A Purchase Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment using Paypal Website Payments whcih will transfer you onto their secure server to enter in your card details. You don't have to have a Paypal account set-up to use this function.
We can accept credit cards directly to be processed offline. We will contact you for details.
We also accept postal orders and cheques. Cash may be sent at your own risk. Please print out the order and send with your remittance.
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Something to sell?
We are always on the lookout for good quality books, especially non-fiction and first edition fiction.
Please browse our catalogue for the type of books we would be interested in.
Unfortunately we are unable to accept mass market paperbacks, ex library or heavily annotated books or reprints of bestsellers.
Please email us with the type and quantity you have together with any other info you feel may be relevant.
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When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Postage And Packaging We currently use Royal Mail as our primary courier but may use alternatives at peak times. |
| Delivery Schedule We will normally send your order to you in 1-7 business days from ordering online. |
Back Orders If your item is not in stock,
You will always be emailed / phoned concerning this order. |
| Tax Charges We currently don't charge VAT. |
| Credit Card Security All Credit Card Transaction are processed by Paypal on their secure website. If required we can process payments offline - we will contact you directly for details. |
| Guarantee We guarantee your satisfaction. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on
0191 2655937
(International +44 0191 2655937)
or write to us at
7 Foundry Lane Byker Newcastle upon Tyne NE6 1LH United Kingdom |
Privacy Policy Frozen Books do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Accepted within 14 days, buyer pays return postage unless Frozen Books is at fault.
Please email to let us know. |
Copyright 2009 Frozen Books . All rights reserved |
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